These Terms and Conditions govern the provision of cleaning services by Cleaners Docklands to residential and commercial clients. By making a booking or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any service.
In these Terms and Conditions, the following expressions have the meanings set out below.
Client means the person, company or organisation that requests or receives cleaning services from Cleaners Docklands.
Company means Cleaners Docklands, the provider of cleaning services.
Service or Services means any cleaning, housekeeping, end of tenancy, office cleaning, deep cleaning, or related services provided by the Company.
Cleaner means any employee, worker, contractor or representative engaged by the Company to deliver the Services.
Premises means the property or area where the Services are to be carried out.
The Company provides professional cleaning services within its service area, including homes, offices and other premises, subject to availability and safety considerations.
The specific scope of work for each booking, including the areas to be cleaned and any additional tasks, will be agreed with the Client at the time of booking. The Company reserves the right to refuse or amend any requested Service where it is unsafe, impractical, illegal, or outside the standard service offering.
The Company does not undertake any tasks that involve working at unsafe heights, handling hazardous materials, or performing specialist trades work such as electrical, plumbing, or structural repairs.
3.1 Requests for Service
The Client may request Services by contacting the Company and providing accurate details of the Premises, required date and time, type of cleaning, and any special instructions. Bookings are subject to availability and are not confirmed until accepted by the Company.
3.2 Confirmation
Once the Company accepts a booking, the Client will receive confirmation setting out the agreed date, time, and type of Service. The Company may issue a reference or booking number for future correspondence. The Client is responsible for checking the details and notifying the Company promptly of any errors.
3.3 Access to the Premises
The Client must ensure that the Cleaner has safe and timely access to the Premises at the agreed start time. This may include arranging key collection, key codes, or access via a concierge or building manager as appropriate. Any delays caused by access issues may reduce the time available for cleaning, and the full fee may still be charged.
3.4 Minimum Booking Period
Certain Services may be subject to a minimum booking duration, which will be communicated at the time of booking. If the work is completed in less time, the Company may still charge for the full minimum period.
4.1 Pricing
Prices for Services will be quoted to the Client before or at the time of booking, based on the information provided. Quotations are given in good faith but may be subject to change if the information supplied is incomplete, inaccurate, or if the condition or size of the Premises differs materially from that described.
4.2 Payment Methods
The Company may accept payment by bank transfer, debit or credit card, or other methods as specified from time to time. Cash payments may be accepted only where agreed in advance. For certain Services, payment in advance or a deposit may be required to secure the booking.
4.3 Payment Terms
Unless otherwise agreed in writing, payment for one-off Services is due on or before the day of the Service. For regular or recurring Services, the Company may invoice weekly, fortnightly or monthly, and payment will be due in accordance with the invoice terms.
4.4 Late or Non-Payment
If payment is not received by the due date, the Company may suspend or cancel Services until full payment is received. The Company reserves the right to charge interest or late payment fees in accordance with applicable law and to recover reasonable costs incurred in pursuing overdue amounts.
4.5 Changes to Rates
The Company may review its pricing from time to time. Any changes will be communicated to Clients in advance and will not affect bookings already confirmed, unless the scope of work is varied by the Client.
5.1 Client Cancellations
The Client may cancel or reschedule a booking by giving the Company reasonable notice. The specific notice period and any applicable charges will be communicated by the Company and may vary according to the type of Service.
Where adequate notice is not given, the Company may charge a cancellation fee up to the full value of the booked Service, to cover costs such as allocated staff time and administration.
5.2 Company Cancellations
The Company aims to honour all confirmed bookings but may need to cancel or reschedule where circumstances beyond its reasonable control arise, such as severe weather, transport disruption, illness, or safety concerns. In such cases, the Company will offer an alternative appointment at a mutually convenient time. The Company will not be liable for any indirect losses arising from such cancellations.
5.3 Access Failures
If the Cleaner is unable to gain access to the Premises at the agreed time, or is turned away, or there is insufficient time remaining to complete meaningful work, the visit may be treated as a late cancellation and charged accordingly.
The Client agrees to provide a safe working environment for the Cleaner, including adequate lighting, ventilation, and access to water and electricity where reasonably required. The Client must ensure that the Premises are free from hazards that could endanger the Cleaner, such as exposed wiring, unsecured pets, or aggressive behaviour.
The Client should store valuables and fragile items safely and inform the Cleaner of any items or areas requiring special care or that must not be touched. The Client is responsible for securing confidential documents and personal data before the Service.
The Client must not instruct the Cleaner to undertake any illegal activity, unsafe task, or work that falls outside the agreed scope of the Service.
The Company aims to deliver Services with reasonable care and skill. If the Client is dissatisfied with any aspect of the Service, the Client should notify the Company as soon as possible, ideally within 24 hours of completion, giving details of the issue.
Where a complaint is justified and relates to the quality of cleaning, the Company may, at its discretion, arrange a re-clean of the affected areas or offer an appropriate adjustment, provided that the Client allowed reasonable access for the original Service and did not obstruct or limit the Cleaner in carrying out the agreed tasks.
The Company may require evidence of the issue, such as photographs or a written description, and may arrange an inspection of the Premises.
8.1 General Liability
The Company will take reasonable care when providing the Services. However, the Company will not be liable for any loss, damage, or expense that is not reasonably foreseeable or that results from inaccurate information supplied by the Client, failure to follow the Company’s instructions, or circumstances beyond the Company’s reasonable control.
8.2 Damage to Property
If damage to the Premises or belongings occurs directly as a result of the Cleaner’s negligence, the Client must notify the Company as soon as reasonably practicable, and in any event within a reasonable period after the Service. The Company may request photographs, receipts, or other evidence and must be given a reasonable opportunity to inspect the damage.
The Company’s liability for damage will be limited, at its option, to repairing the item, replacing it with a similar item of equivalent quality, or paying fair compensation, subject to any applicable insurance policies and legal limitations.
8.3 Exclusions
The Company will not be liable for the following.
Normal wear and tear or deterioration as a result of cleaning.
Existing damage, defects or stains that cannot be fully removed by conventional methods.
Any loss or damage arising from the use of products supplied by the Client or from instructions given by the Client that are contrary to manufacturer guidance.
Any indirect or consequential loss, including loss of profit, loss of enjoyment, or loss of opportunity.
8.4 Insurance
The Company aims to maintain appropriate insurance cover in respect of its operations. Details of insurance can be provided upon reasonable request. The existence of insurance does not expand or modify the limitations of liability set out in these Terms and Conditions.
9.1 Household and Commercial Waste
The Company will comply with applicable waste management and environmental regulations in the course of providing Services. General household and office waste generated during cleaning will ordinarily be placed in the Client’s designated waste containers for collection by the regular waste service.
9.2 Prohibited Waste
The Company does not remove hazardous, clinical, chemical, or regulated waste from the Premises. This includes but is not limited to needles, medical waste, asbestos, solvents, oils, and similar materials. If such items are discovered, the Cleaner may cease work in the affected area and report this to the Company and the Client.
9.3 Waste Removal Services
Where the Client requires removal of a significant quantity of general waste or bulky items, this must be agreed in advance and may be subject to additional charges and separate terms, particularly where specific licences or transport arrangements are required. The Company reserves the right to decline any waste removal that would breach environmental or waste disposal regulations.
The Company is committed to maintaining high standards of health and safety. Cleaners are instructed to follow safe working practices and to cease work if conditions at the Premises present a serious risk to their health or safety.
The Client must treat Cleaners with courtesy and respect and must not engage in abusive, threatening, discriminatory, or inappropriate behaviour. The Company may withdraw Services immediately if a Cleaner is subjected to such behaviour, and the Client may remain liable for the full fee for the affected visit.
Where the Client provides keys, access cards, fobs, or codes to the Company or its Cleaners, the Company will take reasonable steps to safeguard them. The Client must not provide keys or access details directly to an individual Cleaner without informing the Company.
The Company’s liability for loss arising from key or access issues will be limited to the reasonable cost of replacement keys or locks, subject to evidence and any applicable insurance provisions.
The Company will handle personal information in accordance with applicable data protection laws. Personal data collected for the purpose of providing Services will be used only as necessary to manage bookings, payments, and customer relationships, or as required by law.
The Company and its Cleaners will treat information about the Client and the Premises as confidential and will not disclose it to third parties except where necessary for the provision of Services, for administration, or where required by law or regulation.
The Company may update or vary these Terms and Conditions from time to time to reflect changes in law, operational requirements, or service offerings. The latest version will apply to all new bookings. For ongoing or regular Services, the Company will notify the Client of any material changes, and continued use of the Services after notice will constitute acceptance of the revised Terms and Conditions.
Either party may terminate ongoing Services by giving reasonable notice, as specified in any separate service agreement or communication. The Company may terminate or suspend Services immediately where the Client fails to pay amounts due, breaches these Terms and Conditions, creates unsafe working conditions, or engages in abusive conduct towards Cleaners.
Upon termination, any outstanding fees for Services already performed will become immediately payable.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services provided, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
If any provision of these Terms and Conditions is found by a court or competent authority to be invalid or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall remain in full force and effect.
No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy, and no single or partial exercise shall preclude any further exercise of that or any other right or remedy.
These Terms and Conditions constitute the entire agreement between the Client and the Company in relation to the Services, and supersede any prior understandings or agreements, whether written or oral, relating to the same subject matter.
If it's time for hiring cleaners Docklands think about our professional experts and get the best deals!
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
(67)
