This Privacy Policy explains how Cleaners Docklands collects, uses, stores and protects your personal data. It also sets out your rights under the UK General Data Protection Regulation and related data protection laws. This Privacy Policy applies to all Cleaners Docklands customers and prospective customers in our service area.
Cleaners Docklands is a cleaning service provider operating within the Docklands area and surrounding locations. In this Privacy Policy, references to we, us or our mean Cleaners Docklands as the controller of your personal data when you use our services, visit our website, make an enquiry, or otherwise interact with us. This policy applies to all customers, potential customers and users of our services in the area we serve.
We only collect personal data that we need to deliver our services, manage our relationship with you and comply with our legal obligations. The categories of personal data we may collect include the following.
Identity and contact details, such as your name, title, address, and any other basic contact details that you choose to provide to us when making an enquiry or booking our services.
Service and booking information, such as the type of cleaning service requested, property type and size, access instructions, preferred dates and times for appointments, and any other information you provide that is relevant to the performance of our services.
Payment and transaction information, such as records of payments you make for our services, billing history and related financial information processed in connection with your bookings. We do not store full card details if you pay by card, and payment processing may be handled by third party processors on our behalf.
Communication records, such as notes of telephone conversations, messages you send to us, and any other correspondence relating to enquiries, complaints, feedback or support.
Technical and usage information, such as basic information about how you use our website or online tools, including pages visited and dates and times of access, to help us maintain and improve our services. This may include the use of cookies or similar technologies, where permitted by law.
Staff and contractor information, in limited cases, where you interact with our staff or contractors at your property, basic information about the visit, job completion and performance may be recorded.
We collect personal data directly from you when you make a booking, request a quote, contact us by any communication channel, complete a form, provide feedback, or otherwise engage with us. We may also collect personal data indirectly from third party service providers, such as payment processors or online booking platforms, where they transmit information to us in order to fulfil your booking or process your payment.
We process your personal data only when we have a lawful basis to do so under the UK General Data Protection Regulation. Depending on the context, the lawful bases we rely on include the following.
Contract. We process your personal data to enter into and perform a contract with you, such as when you request a quote, make a booking or use our cleaning services. This includes processing data needed to schedule, deliver and manage your appointments, communicate with you about your booking and process payments.
Legal obligation. We process certain personal data to comply with legal obligations, for example record keeping, tax and accounting requirements or responding to requests from regulators or law enforcement where we are legally obliged to do so.
Legitimate interests. We may process your personal data where it is necessary for our legitimate business interests or those of a third party, and where these interests are not overridden by your rights and freedoms. This may include improving our services, managing our business operations, handling enquiries, preventing fraud, and ensuring the security of our systems and staff.
Consent. In some cases we rely on your consent, for example for certain types of direct marketing communications or when using optional cookies or similar technologies on our website where consent is required. Where we rely on consent, you can withdraw it at any time, without affecting the lawfulness of processing carried out before withdrawal.
We use your personal data for the following purposes.
To provide and manage cleaning services, including processing bookings, allocating staff or contractors, arranging access to your property and confirming completion of the work.
To communicate with you, such as sending booking confirmations, reminders, updates, service notifications, responding to your questions and handling your feedback or complaints.
To manage payments and billing, including issuing invoices, processing payments, managing refunds and maintaining accurate financial records.
To improve our services and operations, such as analysing how customers use our services, monitoring performance, training staff and refining our processes.
To maintain safety and security, including protecting our staff and contractors, reducing the risk of fraud, and safeguarding our systems and premises.
To meet our legal, regulatory and compliance obligations, including responding to lawful requests from public authorities where required.
We keep your personal data only for as long as necessary for the purposes for which it was collected, including for the purposes of satisfying any legal, accounting or reporting requirements. The exact retention period depends on the type of data and the context in which it is processed.
Customer and booking records are generally retained for a reasonable period after the end of our relationship with you, to enable us to respond to queries, address complaints and meet our legal obligations. Financial and transaction records may be kept for longer periods as required by tax and accounting laws.
Communications and correspondence are retained for as long as necessary to manage our relationship with you, resolve any issues, and demonstrate compliance with our obligations.
When we no longer need your personal data, we will delete or anonymise it securely. In some cases we may anonymise your data so that it can no longer be associated with you, for example for internal analytics and service improvement.
We may share your personal data with carefully selected third parties who act as processors on our behalf. These third parties only process your data in accordance with our instructions, for the purposes described in this Privacy Policy, and are required to implement appropriate technical and organisational measures to protect your data.
Categories of processors and recipients may include payment processing providers, IT and cloud service providers, customer management and booking system providers, professional advisors such as accountants, and other service providers that support the operation of our business.
We may also share personal data with public authorities, regulators or law enforcement agencies where we are legally required or permitted to do so, or to protect our rights, the rights of our staff or contractors, or the rights of others.
We do not sell your personal data to third parties.
Where any of our processors or service providers are located outside the United Kingdom or the European Economic Area, and your personal data is transferred internationally, we will ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws. These safeguards may include the use of standard contractual clauses or other legally recognised mechanisms.
Under data protection law, you have a number of rights in relation to your personal data. These rights apply in most circumstances and may be subject to certain conditions and exceptions.
Right of access. You have the right to request confirmation as to whether we process your personal data and to obtain a copy of the personal data we hold about you, together with related information.
Right to rectification. You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
Right to erasure. In certain circumstances, you have the right to request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing.
Right to restriction of processing. You have the right to request that we restrict the processing of your personal data in certain situations, such as while we are investigating a concern about accuracy or our use of the data.
Right to data portability. In some cases, you have the right to receive personal data that you have provided to us in a structured, commonly used and machine readable format, and to request that we transmit that data to another controller where technically feasible.
Right to object. You have the right to object to certain types of processing, including processing based on legitimate interests and processing for direct marketing purposes.
Right to withdraw consent. Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
You also have the right to lodge a complaint with a supervisory authority if you believe that we have not complied with data protection law. In the United Kingdom the supervisory authority is the Information Commissioner. We encourage you to contact us first so that we can seek to resolve any concerns directly.
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, unlawful processing, accidental loss, destruction or damage. These measures include restricting access to personal data to those staff and contractors who need it to perform their duties, using secure systems and taking reasonable steps to ensure that our processors also protect your data.
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or how we process personal data. Any changes will be effective when we publish the updated policy. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your personal data.
If you have any questions about this Privacy Policy or about how Cleaners Docklands handles your personal data, or if you wish to exercise any of your data protection rights, you can contact us using the contact details provided on our website or through the usual communication channels you use to reach us.
If it's time for hiring cleaners Docklands think about our professional experts and get the best deals!
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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