Cleaners Docklands is committed to providing professional cleaning services in a manner that safeguards the health, safety and welfare of our employees, clients, visitors and the wider public. We recognise our responsibilities under relevant health and safety legislation and industry standards, and we work to ensure that all cleaning operations are planned, controlled and carried out safely.
This policy sets out our approach to managing health and safety across all locations where we provide cleaning services, including offices, residential properties, commercial premises and communal areas.
Our main health and safety objectives are to prevent injury and ill health, protect property and minimise disruption to client operations. To achieve these objectives, Cleaners Docklands will continually improve its systems and practices, promote safe working behaviours and encourage open communication about potential risks and incidents.
We will regularly review our performance and update procedures in line with changes in legislation, industry guidance and best practice for cleaning services.
Overall responsibility for health and safety rests with the company management, who ensure that adequate resources, information, instruction and supervision are provided. Managers are responsible for implementing this policy, ensuring that risk assessments are completed, safe systems of work are followed and staff receive appropriate training for the cleaning tasks they are assigned.
Supervisors monitor day to day activities to make sure that employees comply with safe working procedures, wear the correct personal protective equipment and report hazards promptly. They are required to lead by example and take immediate action where unsafe conditions or behaviours are identified.
Every employee of Cleaners Docklands has a duty to take reasonable care of their own health and safety and that of others who may be affected by their work. All staff must follow the instructions and training provided, use equipment safely, wear the prescribed protective equipment and notify supervisors of any hazards, defects, accidents or near misses as soon as possible.
Before work starts at a new site or when tasks change significantly, we carry out suitable and sufficient risk assessments. These assessments consider the type of cleaning work, site layout, access routes, equipment, substances used and any specific client requirements or vulnerabilities.
Based on the risk assessment, Clearers Docklands implements safe systems of work tailored to the environment, including procedures for working at height, using electrical equipment, handling waste, operating in occupied buildings and securing work areas. These procedures are communicated clearly to all staff and are reviewed regularly to ensure they remain effective and relevant.
Cleaners Docklands ensures that all employees receive appropriate induction training before starting work, including information on company health and safety rules, emergency arrangements, site-specific hazards and reporting procedures. Ongoing training is provided to maintain competence in cleaning methods, equipment operation and safe use of cleaning chemicals.
Specialist tasks, such as machine cleaning, floor stripping, high level cleaning or handling of particular substances, are only carried out by staff who have received specific training and are deemed competent. Supervisors monitor the quality and safety of work and provide additional guidance and instruction where needed.
The cleaning products used by Cleaners Docklands are selected with care to ensure they are suitable, effective and as safe as reasonably practicable. Safety data sheets are obtained for all relevant products, and information about safe handling, storage, dilution, application and disposal is incorporated into our procedures and staff training.
Chemicals are kept in their original containers with labels intact and stored securely when not in use. Staff are instructed never to mix products unless specifically required by the manufacturer and never to decant chemicals into unlabelled bottles. Personal protective equipment is provided as indicated by the product risk assessment, such as gloves, eye protection or masks.
Where risks cannot be eliminated by other means, Cleaners Docklands provides suitable personal protective equipment, which may include gloves, eye protection, footwear, high visibility clothing, masks or other items depending on the task and environment. Employees must use and take reasonable care of the equipment provided and report any damage or loss without delay so that replacements can be arranged.
All cleaning equipment used by Cleaners Docklands, including vacuum cleaners, floor machines, scrubbers and other tools, is selected, maintained and inspected to ensure it is safe and fit for purpose. Electrical equipment is subject to regular visual checks and formal inspections at appropriate intervals. Defective equipment is taken out of use immediately and clearly identified until it can be repaired or replaced.
Employees are trained in the correct use of equipment, including starting and stopping procedures, safe handling and correct storage after use. Cables are routed carefully to avoid trip hazards and equipment is never left unattended in areas where it may pose a risk to clients, visitors or the public.
All accidents, near misses and incidents involving staff, clients or members of the public must be reported to management as soon as possible. Cleaners Docklands investigates incidents to identify root causes and implement measures to prevent a recurrence. Where required by law, incidents will be recorded and reported to the relevant enforcing authorities.
Emergency arrangements are communicated to staff for each site, including fire evacuation procedures, assembly points, first aid provision and contact arrangements. Employees must familiarise themselves with site-specific emergency information and act swiftly in accordance with the training they have received.
Cleaners Docklands recognises that cleaning work can be physically demanding and may involve repetitive tasks, manual handling and working irregular hours. We seek to minimise these risks through sensible work planning, ergonomic practices, provision of suitable equipment and encouraging staff to use correct lifting and handling techniques.
We aim to promote general wellbeing by providing information about safe working postures, breaks and hydration and by fostering an environment where health concerns can be raised openly. Where relevant, we will consult with staff about any adjustments that may support their ability to work safely.
This health and safety policy is monitored on an ongoing basis through site inspections, audits, incident reviews and feedback from staff and clients. Cleaners Docklands is committed to continuous improvement and will revise this policy and associated procedures when necessary, including when there are changes in legislation, technology or the nature of our cleaning services.
The current version of this policy is made available to all employees and to clients who request to understand our approach to health and safety. By working together and following these principles, Cleaners Docklands strives to deliver reliable, high quality cleaning services while protecting the health and safety of everyone affected by our work.
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Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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